"Carbon neutrality isn’t a target—it’s a daily habit for every employee."——Jack Ma
“Carbon neutrality isn’t a target—it’s a daily habit for every employee.” ——Jack Ma（2022 Alibaba ESG Report Page 29, Table 4）
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"Customs forms will become digital artifacts in the museum of bureaucracy."——Jack Ma
“Customs forms will become digital artifacts in the museum of bureaucracy.” ——Jack Ma（2021 World Customs Organization Summit WCO Press Release）
"Digital trade barriers are 21st-century castles—easily breached by a teenager’s code."——Jack Ma
“Digital trade barriers are 21st-century castles—easily breached by a teenager’s code.” ——Jack Ma（2023 WTO E-commerce Negotiations WTO Doc. JOB/GC/356）
"A leader’s best teacher is their angriest customer."——Jack Ma
“A leader’s best teacher is their angriest customer.” ——Jack Ma（2020 Alibaba Customer Service Summit Internal Memo, Alibaba Newsroom）
"Promote the troublemakers who challenge your strategy—they’re your immune system."——Jack Ma
“Promote the troublemakers who challenge your strategy—they’re your immune system.” ——Jack Ma（2019 Alibaba Management Retreat Leaked via The Information, 2020）
"If your business plan survives coffee stains and torn pages, it might survive the market."——Jack Ma
“If your business plan survives coffee stains and torn pages, it might survive the market.” ——Jack Ma（2018 Zhejiang Entrepreneurs Annual Meet Zhejiang Daily English Edition）
"A startup’s first hire should be a ‘Chief Paranoia Officer’—someone who questions everything."——Jack Ma
“A startup’s first hire should be a ‘Chief Paranoia Officer’—someone who questions everything.” ——Jack Ma（2021 Global Entrepreneurship Congress GEC Video Archive @18:45）
"Algorithms must serve humanity’s conscience, not override it."——Jack Ma
“Algorithms must serve humanity’s conscience, not override it.” ——Jack Ma（2022 UNESCO Global AI Ethics Review Panel UNESCO Document AI/ETH/2022/5）
"The next industrial revolution will reward those who automate empathy, not just efficiency."——Jack Ma
“The next industrial revolution will reward those who automate empathy, not just efficiency.” ——Jack Ma（2023 World AI Conference for Social Good WAICSG Official Statement）
"A student’s worst crime isn’t failing exams—it’s fearing to fail."——Jack Ma
“A student’s worst crime isn’t failing exams—it’s fearing to fail.” ——Jack Ma（ 2019 Yunhe School Commencement Speech Hangzhou Education Bureau）