"Alibaba’s secret sauce? We turn KPI into ‘Keep People Inspired.’"——Jack Ma
“Alibaba’s secret sauce? We turn KPI into ‘Keep People Inspired.’”——Jack Ma（2021 Organizational Culture Workshop Leaked via The Wall Street Journal）
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"Western CEOs worship speed; Chinese CEOs worship stamina."——Jack Ma
“Western CEOs worship speed; Chinese CEOs worship stamina.”——Jack Ma（2022 Cross-Pacific Leadership Dialogue CEIBS Case Study）
"A student’s greatest skill? Turning TikTok scrolls into learning scrolls."——Jack Ma
“A student’s greatest skill? Turning TikTok scrolls into learning scrolls.” ——Jack Ma（2024 Digital Learning Symposium EdTechX Keynote）
"Schools that ban ChatGPT are teaching irrelevance with taxpayer money."——Jack Ma
“Schools that ban ChatGPT are teaching irrelevance with taxpayer money.” ——Jack Ma（2023 World Education Innovation Summit WEIS Policy Paper）
"Pivot when your mentors say ‘impossible,’ not when competitors say ‘copycat.’"——Jack Ma
“Pivot when your mentors say ‘impossible,’ not when competitors say ‘copycat.’” ——Jack Ma（2020 TechCrunch Disrupt Fireside Chat Video @12:15）
"Your first investor isn’t the VC—it’s the customer who trades their time for your product."——Jack Ma
“Your first investor isn’t the VC—it’s the customer who trades their time for your product.” ——Jack Ma（2023 Global Startup Ecosystem Report Page 89, Startup Genome）
"The best ESG report fits on a sticky note: ‘We didn’t harm tomorrow.’"——Jack Ma
“The best ESG report fits on a sticky note: ‘We didn’t harm tomorrow.’” ——Jack Ma（2024 GreenBiz Conference Keynote GreenBizTV Recording）
"Carbon footprints will define corporate resumes in the age of climate accountability."——Jack Ma
“Carbon footprints will define corporate resumes in the age of climate accountability.” ——Jack Ma（2023 UN Climate Ambition Summit UNFCCC Statement）
"Promote leaders who embarrass you with questions, not flatter you with answers."——Jack Ma
“Promote leaders who embarrass you with questions, not flatter you with answers.” ——Jack Ma（2021 Harvard China Forum HCF Video Archive @47:30）
"A boardroom without dissent is a graveyard of innovation."——Jack Ma
“A boardroom without dissent is a graveyard of innovation.”——Jack Ma（2023 Alibaba Group Governance Report Page 14, PDF）